Shop terms

1. Seller and general provisions

The VoxelTropia rank shop is run by a natural person conducting unregistered business activity under Article 5(1) of the Polish Entrepreneurs' Law (the Seller).

The seller's details (name, address, e-mail) will be published here before the shop opens.

Contact with the Seller: the seller's e-mail address (published before the shop opens).

These terms set out the rules for purchases in the shop available on the Shop page and the rules for providing services by electronic means. The buyer is anyone placing an order under these terms (the Buyer). The shop is intended for players of the VoxelTropia server.

The VoxelTropia server is not an official Minecraft product, is not approved by or associated with Mojang or Microsoft.

2. Subject of sale

The Seller offers ranks on the VoxelTropia server: VIP, SuperVIP, MegaVIP and UltraVIP. A rank is digital content supplied electronically, not on a tangible medium. Each rank is granted for 30 days, and with every purchase the Buyer also receives 5 keys to the crate of that rank. The current list of ranks, their features and prices is on the Shop page.

A rank does not renew automatically and is not a subscription. Buying the same rank again while it is active extends it by 30 days from its current end. Different ranks run independently of each other.

A rank does not exempt anyone from the server rules.

3. Prices

Prices are given in Polish zloty (PLN). They are final prices, which are paid by the Buyer. There are no delivery costs or other additional charges. The price in force when the order is placed is shown in the order form.

4. Placing an order

An order is placed in the form on the shop page. In the form you must give:

• the rank,
• the in-game account nick (the account must exist on the server, meaning the player must have joined the server at least once),
• an e-mail address,
• two consents: to the Shop terms together with having read the Privacy policy, and to immediate granting of the rank together with acknowledging the loss of the right of withdrawal (see section 8).

The order is placed with the button "Order with obligation to pay". The Buyer is responsible for the correctness of the nick and the e-mail address. The rank is granted to the account with the given nick.

The sales contract is concluded at the moment HotPay confirms the payment. The Seller sends the purchase confirmation to the e-mail address provided.

5. Payment methods

The available payment methods are BLIK and fast bank transfers, handled by HotPay. Settlement of e-transfer and BLIK transactions is carried out through HotPay. Payment is made in Polish zloty.

6. Delivery and fulfilment time

Delivery is made by electronic means only and is free of charge. After the payment is confirmed, the rank is granted automatically on the in-game account, usually within a few minutes and at the latest within 24 hours. The crate keys can be collected the next time you join the server lobby.

If the rank has not been granted within that time, the Buyer should contact the Seller at the seller's e-mail address (published before the shop opens).

7. Restrictions

• Sales are made only within the territory of Poland.
• A rank can be granted only to an existing account on the VoxelTropia server.
• A purchase by a minor requires the consent of their legal representative. If the Buyer is under 13, the purchase is made by a parent or legal guardian.

8. Withdrawal from the contract

A consumer has the right to withdraw from a distance contract within 14 days without giving a reason. The statement of withdrawal can be sent by e-mail to the seller's e-mail address (published before the shop opens).

Under Article 38(1)(13) of the Polish Act of 30 May 2014 on Consumer Rights, the right of withdrawal does not apply to a contract for the supply of digital content not supplied on a tangible medium if performance began with the consumer's express consent before the withdrawal period expired and the consumer was informed that the right of withdrawal would be lost. The Buyer confirms this consent and acknowledgment with the second checkbox in the order form. Once the rank is granted, the right of withdrawal expires.

If the rank has not yet been granted, the Buyer may withdraw from the contract by e-mail. The Seller will refund the payment within 14 days of receiving the statement, using the same payment method the Buyer used.

9. Complaints and conformity of digital content

The Seller is liable to a consumer for the conformity of digital content with the contract under chapter 5b of the Consumer Rights Act. The Seller gives no additional guarantee.

Send a complaint by e-mail to the seller's e-mail address (published before the shop opens). Please include your nick, the purchase date and a description of the problem. The Seller will reply within 14 days of receiving it.

10. Services provided by electronic means

The shop page and the order form are a free service provided by electronic means. The contract for using the form is concluded when you start using it and ends when you place the order or leave the page. The Buyer may stop using the page at any time without giving a reason.

To use the page you need a web browser and an e-mail address. Supplying unlawful content and giving other people's data is prohibited. Personal data is processed in line with the Privacy policy.

11. Out-of-court dispute resolution

A consumer may use out-of-court ways of handling complaints and pursuing claims, in particular ask for help from the municipal or district consumer ombudsman or the voivodeship inspectorate of the Trade Inspection. Information about mediation and other ways of resolving disputes is available on the website of the Office of Competition and Consumer Protection (UOKiK).

12. Final provisions

Polish law applies to contracts concluded in the shop. The Seller may change these terms; changes do not affect orders paid before they take effect. The current version of the terms is always available on this page.